SmartHome Privacy Policy

SmartHome will  NEVER sell, distribute or lease your personal information to any third parties – under any circumstances.

SmartHome respects your right to privacy. This Privacy Policy sets out how SmartHome uses and protects any information that you give us when you use our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:
  • Your name.
  • Contact information including your email address and/or phone number.
  • Geographic information such as your billing and/or delivery address.
  • Other information relevant to customer surveys and/or offers.

What we do with the information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may use the information to contact you regarding your order, warranty claim or to reply to your enquiry / support request.
  • We will need certain information (e.g. name, address, phone number) to ship you your order(s).
  • If you subscribe to our newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will never send you unsolicited emails.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your information

If you have previously agreed to us using your personal information for direct marketing purposes, shipping orders or other general business activities, you may change your mind at any time by emailing us at At your request, we will remove all of your personal information from our records. Please note that it is not possible for us to delete your invoices in our accounting system, we need to retain this information for the Tax Man – should he ask.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering anonymous information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note this may however prevent you from taking full advantage of our website.

Google Analytics

In addition to cookies discussed above, we also subscribe to the Google Analytics service. Google Analytics does not store any information that can identify you as an individual (it is completely anonymous), rather it helps us to better understand how people are using our site so we can offer better services and more relevant content. You can view more information on Google Analytics here.

You can also choose to opt out of Google Analytics tracking, not only for our website, but for all sites you visit that utilise Google Analytics (which is a lot). Please see this page for more information.

The website is owned and operated by SmartHome Enterprises Pty Ltd (ABN 39 603 123 057).
Updated on March 10, 2022

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